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Transform Feedback Into Actionable Intelligence

The relationship you have with customers and employees is constantly evolving. To stay ahead of the competition, progressive organizations actively
listen —they gather, analyze, and act on feedback to enhance products, improve loyalty, and increase revenue.

Verint Enterprise Feedback Management is a leading enterprise survey platform that can help you gain a
completeview into your customers and employees. It can empower you to react quickly to resolve customer
issues, optimize business processes, and deliver top-notch customer service across the board.

Designed specifically for business users, this flexible scalable solutions includes:


Simple and Easy to use  
Create sophisticated, branded survey and emails using dozens of templates, questions and themes
to improve response results, import questions from Microsoft Word  or use the flexible editor to build 
your own. Branching, validation, data piping, page randomization and other advanced features can 
help you gather data you need while reduing survey fatigue



Multi-channel surveying   
- Single survey can be deployed via multiple modes at the same time.
- Survey responses can be captured offline and securely synced with the web app when connected.
- Using Conditional logic/ branching can help to deliver personalized survey experience
- Invitation controls and panel management capabilities make it easy to select segmented survey
participants to obtain more in-depth answer and higher response rates


Automatic trigger alerts
You can set custom condition to enable automatic trigger alerts This can help you diagnose issues, plan 
out the best course of action and provide timely responses to communicate with your customer to resolve
issue and enhance loyalty along the customer journey.




Transform Insights into Actionable Results
With captured data, you can turn it into actionable results using real-time dashboards, analytics and
reporting. You can easily aggregate and track data across all surveys, different types of surveys and
various time periods in a single view. You can track data by individual customer. These insights can 
help you unify disparate approaches, systems and surcey processed to facilitate targeted, informed
business decisions. There is also option to export survey results into preferred file type. 




Strategise & Plan ahead for your Customer Journey
Our consulting team and CX Experts are here to manage everything for you
From designing your research study, to improve your response rate, to reporting on the results
to analyzing and recommending the next action plan, we can help you build/improve your
CX journey to drive long-term success 
Learn more>


Ready to get started?
Contact us