Closed Loop Feedback Survey
Our range of solutions helps you to capture customer feedback in the key of moment of your CX journey.
A single survey can be displayed via multiple modes:
Web Survey
Embed customised survey into website
Share photo when providing feedback
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Personalised Email Survey
Select segmented survey participants to obtain in-depth answer and reponse rate
Kiosk Survey
Get Direct and Immediate feedback from customers in your premises
Take Control of your surveys
Multi-Language Survey
Translate survey into multiple language and present survey in respondent's preferred language
Trigger
Identify service problem and resolve customer issues in real time
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Single-view Analytics
Aggregate and track records across different types of survey and time period
Add on: Unified VOC
Monitor and Optimize Customer Satisfaction across multiple touchpoints
Verint Unified Voc Platform combine every customer's feedback across channels tagging it with the relevant service interaction your business had with customers.
With a holistic view of every touchpoints, you can:
- Resolve customer issues faster
- Collect data in real-time from calls, website, IVR and many more
- Share data to agents, team supervisors or across departments
- Identify root-cause, gaps and trends and take broder stategic initiatives
Get Started
Contact us now