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Digital Feedback
Give your Customer a voice
Verint Digital Experience help you capture customer-initiated feedback via web and mobile channel throughout the Digital Customer Journey, empowering you
to make smarter and faster decisions. By enabling you to give your customers a voice about their customer experience (CX) on their terms, you can capture rich context regarding their feedback and take real-time and targeted action.
Non-Intrusive Feedback Tab enable site visitors to provide feedback at any time
Your customers can have a voice at all points in their digital interaction by simply
clicking on the iconic feedback symbol (+). With their captured verbatims, you can
get honest, actionable insights into how they feel about their experience with your
business
Spans Digital Comment Card with Closed-Ended & Open-Ended Questions
Continous improvement to the quality and consistency of your CX is curcial to build
customer advocacy in a hypercompetitive market.
Integrates with Web Analytics & Replay Solutions for deeper inisghts into customer behavior and actions
Through a host of advanced analytics, text mining and data visualization tool, Verint
Digital Feedback Management empower your business to identify comments or
significance and key CX trends - in the right context- to act quickly and with precision
Engage with your Customers throughout their Digital Journey
Website
Page-specific VoC feedback delivers you deep strategic inisghts on satisfaction, conversion, retention, cart abandonment, overall sales and more
Mobile
Mobile optimized feedback solutions capture actionable customer feedback and detailed context about your customer's mobile environment from any mobile device
Location
Location-based feedback enables you to gather CX insight on your physical location to improve sales and understand non-buyer behavior
Verint Predictive Experience
Predict Customer's behavior &
identify issues automatically
Verint Predictive Experience can help you deliver relevant, real-time insights automatically to help your team to improve customer satisfaction.
With the right customer data and metrics, your team can act quickly to improve CX without the need to sift through pages of irrelevant data
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