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Capture Customer Feedback whenever and wherever you need

Our range of solutions helps you to capture customer feedback in the key of moment of your CX journey.
 

A single survey can be easily set and distributed in the way your customers/visitors find easiest to repond to: 

Web Survey
Embed customised survey into website
Share photo when providing feedback

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Personalised Email Survey
Select segmented survey participants to obtain in-depth answer and reponse rate

Kiosk Survey
Create surveys for unattended use on kiosks to capture time-of-experience comments 

Capture survey data whenever and wherever you need

Multi-Language Survey
Translate survey into multiple language and present survey in your customer's preferred language

Trigger
Identify service problem and resolve customer issues in real time
 

Single-view Analytics
Analysis and robest reporting delivers information you can rely on

Solutions in each part of your Customer Journey 
Verint EFM system is used by leading hotels/resorts and tourism companies around the world to gather feedback that is vital to serving the needs of their customers