Listening To The Voice Of Your Customers

 

Capture Customer Feedback
wherever they are

With customer feedback being one of the useful way to gain insights 
Hear your customers' voice by collecting feedback at every touchpoints

- Verint Enterprise Feedback Management >
- Verint Digital Feedback > 
- Verint Mobile Offline Survey > 
- Verint IVR Feedback Management > 

Analyze
your customers' call

Collect insights that are buried in customers' interaction 

- Verint Speech Analytics > 
Deep Behavioral Insights, At-risk Customers, Automated Root Cause Analysis 
- Verint Text Analytics >
Open Survey Verbatim, Customer Sentiments, Social Media Analysis/Response
- Verint Predictive Experience > 

Combine & Monitor all your data in a single platform

Make Connection between 
different data sets and projects

Enable alerts and automate
email to escalate actions

 

Collaborate to enable action
and closed-loop processes 

Strategies & Plan your Customer Journey

We are here to manage everything for you. From designing your research study to improving your response rate to reporting on the results and analyzing and recommending solutions, our team of experts can help you at every stage