Forecasting, Scheduling, and More to Balance Your Workforce with Workload
Having the right number of employees—with the right skills—in place at the right time is a critical link in delivering superior customer service and managing costs. Verint offers enterprise workforce management (WFM) solutions to help organizations strike the optimal balance between workload and staffing—in contact centers and across the enterprise, including branches and back-office operations.
Verint workforce management solutions include:
- Verint Workforce Management for contact centers
- Verint Enterprise Workforce Management for all areas of the enterprise that impact the customer experience, including branch and back-office operations
Built on the unified architecture, Verint’s workforce management solutions capitalize on a rich heritage of proven WFM solutions from Blue Pumpkin, Witness Systems, and GMT.