Gain a Holistic View of the Customer Experience
Verint Enterprise Feedback Management provides the metrics to build critical key performance indicators and the technology to benchmark progress. EFM can help you develop a holistic view of the customer experience by incorporating every interaction via any channel—chat, calls, email, Web, mobile, social media, and many others. With Verint EFM, you can:
- Benchmark satisfaction levels at "moments of truth" in the customer journey.
- Collect customer feedback across all interaction channels—Web, email, in person, call, mobile, social media sites.
- Provide insight into the preferences, satisfaction levels, and needs of critical customer segments.
- Understand what's driving changes in satisfaction and loyalty.
- Gain immediate customer feedback anytime, anywhere with EFM Mobile – online or offline, or through web, email or SMS— to increase response rates and build cross-channel relationships.