A Customer Contact Performance Analytics Solution that enables you to see See unified view of your global customer operations anytime, anywhere
SMART™ is a powerful analytics tool that provides Chief Customer Officers quick decision making capability in a fast changing customer contact environment.
Get Real-time Performance Information from diverse Customer Touch points
Get Real-time comparisons of performance from across geographies and customer segments
Define complex derived metrics to better monitor performance
Create relationships between metrics to support performance analysis
SMART© easily connects with all popular ACD, CRM, and other proprietary systems and provides you real-time data and drill-down analysis from customer contact information.
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